Which view shows a detailed list of an agent's wrap-up periods?

• A. Agents Wrap-Up Detail
• B. Agents Wrap-Up Interval Detail
• C. Agents Queues Detail
• D. Agents Performance Detail

Answer: (A)

The main idea is to get granular visibility into each wrap-up event an agent has. Wrap-up periods are the exact times after an interaction when an agent is finishing notes or selecting a reason code. A view titled Agents Wrap-Up Detail is designed to list those events one by one, showing each wrap-up’s start time, end time or duration, and the associated wrap-up code. This per-item listing gives you a detailed, verifiable record of every wrap-up period.

Other views don’t provide that level of granularity. Wrap-Up Interval Detail tends to group wrap-ups into time intervals and summarize them, rather than listing every individual wrap-up. Queues Detail focuses on queue-related metrics, not the wrap-up events themselves. Performance Detail covers broader agent performance metrics and timelines, not a dedicated, itemized wrap-up log.

So for a detailed list of an agent’s wrap-up periods, the wrap-up detail view is the appropriate choice.