Which of the following is an example of queue status?

• A. Available
• B. On Queue
• C. Break
• D. Logged In

Answer: (B)

Queue status is the state where an agent is waiting in the queue for an interaction rather than actively handling one. This state is what signals that the agent is in line to receive the next contact. Among common statuses, being On Queue indicates exactly this waiting condition. The other options describe different situations: Available means the agent is ready to take interactions, Break shows the agent is temporarily away, and Logged In simply means the agent is signed into the system, not that they’re currently waiting in a queue. So the example that represents the queue state is On Queue. In reports, this helps show how long agents spend waiting in queues and how that impacts overall service levels.