Which metric is not included in the Dialer Campaign Success Results Reports?

• A. The total number of dials, contacts, and abandons
• B. The percentage of abandoned calls compared with calls placed
• C. The total duration of calls
• D. The wrap-up times

Answer: (C)

Dialer Campaign Success Results Reports are built to give a quick, high‑level view of how a dialer campaign performed in terms of volume and outcomes. They focus on counts and after‑call handling rather than the length of individual calls. You’ll see the total number of dials, how many of those dials resulted in contacts, and how many were abandoned. They also present the percentage of abandoned calls relative to calls placed. After a contact is completed, wrap‑up time is shown to reflect post‑call processing effort. The length of each actual call isn’t part of this summary; that kind of detail comes from more granular interaction data or other reports. So the metric that isn’t included is the total duration of calls.