Which capability does the Supervisor iOS App have?

• A. Building custom dashboards and wallboards.
• B. Drilling down through multiple levels of contact center data.
• C. Providing just-in-time assistance when requested by agents.
• D. Locating your agents on the contact center floor using an interactive map that shows agent locations, along with key details like status and time in status.

Answer: (C)

The Supervisor iOS App is designed for real-time coaching and support, enabling supervisors to provide immediate help when agents request it. This just-in-time assistance means a supervisor can respond to an agent’s needs during a live interaction, offering guidance or oversight right from a mobile device. It focuses on timely coaching and monitoring of agent activity, rather than on building dashboards, drilling into deep data analytics, or locating agents on a floor map. The other capabilities—creating custom dashboards, deep data drill-downs, or an interactive floor map—are not the primary functions of the mobile supervisor app.