Which action is not available in the Agents tab?

• A. Specify a date range
• B. View inactive agents
• C. Activate or deactivate agents
• D. Filter by department

Answer: (D)

The action not available in the Agents tab is filtering by department. This tab is designed for managing individual agents and viewing their activity within a chosen date range, plus options to include inactive agents or activate/deactivate agents. Department is a separate organizational attribute used for routing and broader reporting, and isn’t a filter in this agent-management view. To analyze by department, you’d use a different analytics view or export the data and filter externally.