Which action allows you to observe ongoing conversations in the Activity tab?

• A. View more information about an agent's activity.
• B. Filter by waiting or interacting interactions.
• C. Monitor interactions.
• D. Log off an agent.

Answer: (C)

Observing ongoing conversations in real time is done by monitoring interactions. When you monitor interactions, you’re watching live, in-progress conversations, including who is handling them and the current state (e.g., waiting, talking, or on hold). This gives you a live view of what’s happening across active conversations.

Viewing more information about an agent’s activity gives details about a single agent’s status rather than the live pool of conversations. Filtering by waiting or interacting interactions narrows what you see but doesn’t itself display the ongoing conversations as a live feed. Logging off an agent would remove them from the system and stop observation, rather than providing visibility into current interactions.