When you change the service level calculation, what happens to data in past dates and future reports?

• A. The service level data for past dates in views and future reports update to reflect the change; reports that have already run do not.
• B. Past data remains unchanged; only new data uses the updated calculation.
• C. All reports, including past ones, update.
• D. Only reports that were created after the change update; past ones do not.

Answer: (A)

When you change how service level is calculated, the rule used to determine whether an interaction meets the threshold is updated. Saved views and future reports pull data using the current calculation, so they re-run the metric for both past dates and upcoming periods to reflect the new definition. In contrast, reports that have already been generated are snapshots of the data as it existed at run time; they don’t get re-calculated or retroactively updated, preserving the historical results. This means you’ll see updated numbers in saved views and new or scheduled reports, while older reports remain with the values they captured when they were created.