What is system disposition?

• A. The first attempt result automatically set by outbound dialing due to call analysis and events during the call.
• B. The agent's status.
• C. The queue name.
• D. The time to connect.

Answer: (A)

System disposition is the automatic first attempt outcome assigned by outbound dialing based on call analysis and events during the call. This captures what happened on the initial contact without agent input—such as a successful connect, voicemail detected, no answer, or busy signal. It’s distinct from the agent’s status (the agent’s current state), the queue name (which queue the call was routed through), or the time to connect (how long until a connection was established).