What do the arrows indicate in the Dialer Campaign Success Results Report?

• A. The percentage columns display an up arrow to indicate a percentage that falls within the top 1/3 of all the percentages in the column. A down arrow indicates a percentage that falls within the bottom 1/3 of all the percentages in the column. No arrow indicates that the percentage falls within the middle 1/3 of all the percentages in the column.
• B. Arrows indicate call direction
• C. Arrows show alert levels
• D. Arrows indicate agent performance

Answer: (A)

These arrows are a quick visual cue for how each value ranks within its column. They indicate where a percentage sits when you divide the column’s values into thirds. An up arrow shows the value is in the top third, a down arrow shows it’s in the bottom third, and no arrow means it’s in the middle third. This lets you spot high performers and low performers at a glance without reading every number. The arrows aren’t about call direction, alert levels, or agent performance—they’re about relative standing within the column.