What are the four tabs in the Queues view?

• A. Overview, Activity, Performance, Agents
• B. Activity, Interactions, Agents, Settings
• C. Queues, Activity, Performance, History
• D. Activity, performance, interactions, agents

Answer: (D)

The four tabs in the Queues view divide what you need to monitor into four focused areas: Activity, Performance, Interactions, and Agents. Activity gives a real-time snapshot of the queue—how many are waiting, current wait times, and the live service level. Performance shows metrics over time for the queue, so you can analyze trends, SLA attainment, and overall efficiency. Interactions lists the individual items currently in the queue and their routing status, providing visibility into what’s being handled. Agents shows the people assigned to the queue, their current state, and workload or performance related to that queue. Other tabs like Settings or History aren’t part of this specific view, so they don’t belong to the Queues tab set.