What are Outbound Reports?

• A. Inbound queue performance.
• B. Agent schedule reports.
• C. Wrap-up code usage.
• D. Outbound reports provide you with a summary or detailed information regarding the activity and performance of outbound dialing campaigns.

Answer: (D)

Outbound reports focus on the activity and performance of outbound dialing campaigns. They provide a summary or detailed view of metrics such as calls attempted, calls connected, outcomes/dispositions, contact and connect rates, and how agents perform within those campaigns. This information helps you evaluate how effective an outbound dialing strategy is and where to optimize it, with the ability to drill down by campaign, agent, queue, or time period. Inbound queue performance, agent schedule reports, and wrap-up code usage cover different areas—incoming traffic, scheduling, and post-call coding—not the overall performance of outbound campaigns.