To view real-time and historical queue metrics, go to one of the following views:

• A. Real-time Queues
• B. Activity and Reports
• C. Queues only
• D. Queues and Queues Activity

Answer: (D)

You want to see both what's happening now and what happened in the past for your queues. Real-time metrics show the live state of each queue—how many are waiting, current wait times, and immediate service levels. Historical metrics come from the Queue Activity view, which aggregates data over a time window so you can analyze trends, averages, and totals.

Using the Queues and Queues Activity option gives you access to both perspectives, so you can monitor live conditions while also reviewing past performance for the same queues. Other views tend to focus on real-time alone or on different scopes like agent activity, so they don’t provide the combined view you need.