Real-time updates stop while which condition is active?

• A. when the queue is paused
• B. any interaction detail filters in the Filters pane are active
• C. when no agents are logged in
• D. when the date range is set to today

Answer: (B)

Real-time updates are a live stream of interaction events into the analytics dashboards. When you apply any interaction detail filters in the Filters pane, the system narrows the data to a specific subset. To avoid continually recalculating and displaying a moving stream that doesn’t yet reflect the filtered scope, the live feed pauses. This ensures that once you resume, the data shown matches exactly the filters you’ve set.

So, real-time updates stop whenever any interaction detail filter is active, and you resume by clearing those filters (or turning off the real-time view). Other conditions like a paused queue, no agents logged in, or the date range being today don’t inherently pause the live stream; they mainly change what data is visible, not whether the stream is actively updating.