In Genesys Cloud, metric statistics are tracked in what interval?

• A. 15-minute intervals
• B. 30-minute intervals
• C. Hourly intervals
• D. Daily intervals

Answer: (B)

Metric statistics in Genesys Cloud are tracked in 30-minute intervals. This means that events are collected continuously, but for reporting purposes the data is aggregated into blocks of 30 minutes, which defines the granularity you’ll see in standard reports and dashboards. This level of aggregation balances detail with performance, giving you a steady, reasonably granular view without the overhead of finer intervals. The other options would imply finer or coarser granularity than what the system uses by default, which is not how the standard metric statistics are grouped. If you need more immediate detail, you’d work with the available real-time or near-real-time data approaches, but the typical reporting interval remains 30 minutes.