If you change the service level calculation, can past data in views reflect the new calculation?

• A. Yes
• B. No
• C. Only if you re-run the reports
• D. Only for active dashboards

Answer: (A)

When you change how service level is calculated, past data in views can reflect that new calculation because the metric is derived from the underlying events at render time. The analytics layer applies the current calculation logic to the stored interaction data, so the values you see for earlier periods will update to match the new definition without needing you to reprocess the historical data. In practice, you may just need to refresh the view or dashboard to see the updated numbers.